AI Health Tech Breakthrough: Improving Patient Communication in Healthcare
Published on: March 10, 2024
Artera, known previously as Well Health, has partnered with conversational AI provider Hyro to launch a new patient communication tool, Artera Care Assist. This AI-powered virtual assistant, aimed at improving healthcare communication, can be seamlessly integrated into health providers' websites to address patient inquiries round the clock.
The platform established by Artera offers a comprehensive two-way communication hub, enabling patients and healthcare organizations to connect through various channels like email, texting, telephone, or live chat. This multilingual messaging service caters to patients' preferred communication methods, enhancing accessibility and convenience.
Hyro brings to the table its expertise in conversational AI, facilitating automated patient-provider conversations through its call center. The New York-based company also delivers real-time analytics derived from patient interactions, powered by its GPT-enabled assistant, Spot, which provides explainability for AI responses.
Artera Care Assist, powered by Hyro's technology, functions as a virtual assistant on healthcare providers' websites, responding to frequently asked questions like office hours and parking details. The tool leverages existing information from the healthcare provider's website to furnish accurate and relevant answers.
Guillaume de Zwirek, CEO and founder of Artera, emphasizes the tool's significance, stating that Artera Care Assist will expand their leading patient communications technology to a larger audience, consolidating multiple communication channels into a single integrated platform.
Hyro's recent growth includes a $20 million Series B funding round in May, led by Macquarie Capital, boosting its total funding to $35 million. This investment is aimed at expanding its workforce, forming strategic partnerships, and enhancing its AI capabilities across various platforms.
Well Health, now Artera, had previously raised $45 million in Series C funding, contributing to a total of $75 million. Since its rebranding, Artera has been focusing on broadening its patient communication services. Other notable players in this space include Luma Health and Carenet Health, both offering comprehensive patient engagement solutions.