Meet Maya: The AI Bot Transforming the Real Estate Industry
Published on: March 10, 2024
The advent of artificial intelligence in the workplace has been met with varying reactions, but the Eklund Gomes Team, a real-estate agency, is embracing it wholeheartedly. Fredrik Eklund, sporting a pale-pink blazer and black-framed eyeglasses, talks about Maya, their AI bot that is revolutionizing how they interact with clients.
Maya is a unique creation, combining the functionalities of ChatGPT with publicly available real-estate data. Developed in collaboration with AI company Purlin, Maya is designed to provide free, 24/7 real estate expertise on the Eklund Gomes website. Eklund describes Maya as having 'spunk,' a quality that sets her apart from conventional AI tools.
John Gomes, Eklund's business partner, emphasizes the importance of personality in real estate interactions. Maya was designed to be relatable and engaging, which is crucial in high-stakes transactions like property sales. The bot's development cost the duo half a million dollars, reflecting their commitment to innovation.
During a test-drive of Maya, Eklund and Gomes interacted with her interface, which displayed a unique, purple-hued avatar. They demonstrated Maya's ability to respond to various real-estate queries, adjusting her answers based on user feedback. Despite some inaccuracies in her responses, Maya's potential in enhancing customer experience was evident.
The introduction of Maya in their business is not just about technology; it's about reshaping client interactions in real estate. Eklund and Gomes believe in Maya's ability to relax potential buyers and provide valuable information, thereby transforming the traditional approach to real estate sales.
However, Maya's integration into the team also brings challenges. As she learns and adapts, the team must continuously refine her knowledge base, especially regarding new development projects, a task that Gomes and Eklund are dedicated to. They believe that with time, Maya will become an indispensable asset to their agency.
The story of Maya at the Eklund Gomes Team represents a broader trend in the integration of AI in various sectors. It highlights how AI can be customized to fit specific industry needs and how businesses are creatively adapting to the possibilities offered by AI technology.